FAQ – lmxsmile

F.A.Q's

If you have any further questions, please contact our product specialists. We’d be delighted to answer any questions and help you find what you need.

What are your delivery times? What are your delivery times?

We aim to ensure delivery of all in stock items within 2-5 days Monday to Friday. Please email info@lmxsmile.com for an expected lead time for out of stock items before placing an order.

What payment methods do you accept? What payment methods do you accept?

We accept shop pay, PayPal, and Google pay. You can use a debit or credit card to complete your purchase.

Do you deliver outside of the UK? Do you deliver outside of the UK?

At this moment we can only deliver inside the UK.

Unfortunately, we are unable to deliver to postcodes beginning with "BT" or any addresses in Northern Ireland or Republic of Ireland.

I have received a damaged item. How do I get it replaced? I have received a damaged item. How do I get it replaced?

We have a dedicated warranty team who can help get any issue resolved for you. If you have an issue with an electric fire please email info@lmxsmile.com with as much information as possible, this will help get your query resolved quickly. Send us your order number, the name on the order, which item is damaged and if you can include an image of the damage that will help process your return or replacement as fast as possible.

Can I cancel my order? Can I cancel my order?

Yes you have up to 30 days to cancel. We will be happy to cancel and refund you for your order with no questions asked.

Can I use your toothbrush, if I use braces, implants or have other special needs? Can I use your toothbrush, if I use braces, implants or have other special needs?

Yes, the LMXSmile brush is very suitable for the special needs of those, who wear braces or have sensitive gums, and consequently needs a gentle brushing.

Are you occasionally affected by bleeding gums, or are you bothered during brushing, use braces or have implants, then our IQ toothbrush is optimal, as you can set it to match your exact needs. With its 3 settings, the brush can both provide you with gentle care for your teeth and gums, as well as giving you a thorough deep cleaning, depending entirely on YOUR wishes and needs.

Is there an interval timer inside the toothbrush? Is there an interval timer inside the toothbrush?

The LMXSmile toothbrush also has an interval function. Every 30 seconds, you will feel a soft vibration indicating that you need to change the brushing area in your mouth. That way, you can be sure that you will get all the way around your mouth.

Danish dentists recommend that you brush your teeth for 2 minutes, twice a day. LMXSmile is equipped with a timer that tells you exactly, when the time has passed. It ensures a thorough and effective brushing, and you avoid unpleasant visits to the dentist, which typically cost far too much money.